Privacy Policy

Our Commitment to Your Privacy

Zoë + Hope is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store and protect your personal information, and the steps we take to ensure it is handled responsibly.

We comply with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

A copy of the Australian Privacy Principles can be found on the Office of the Australian Information Commissioner website .

What Is Personal Information?

Personal information is information or an opinion that identifies you, or could reasonably identify you. This may include your name, contact details, order information, preferences or information about how you interact with Zoë + Hope.

What Personal Information We Collect

Depending on how you interact with us, we may collect personal information including:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • Order and transaction details
  • Responses to quizzes, forms or surveys
  • Communications with us
  • Technical information such as IP address, browser type or device information

If you provide personal information about another individual, you confirm that you are authorised to do so and that the individual has been informed of this Privacy Policy.

How We Collect Personal Information

We may collect personal information in a number of ways, including when you:

  • Place an order through our Shopify store
  • Subscribe to our mailing list or SMS updates
  • Complete a form, quiz or enquiry
  • Contact us via email or other communication channels
  • Interact with our website, content or social platforms

Where reasonable and practicable, we collect personal information directly from you.

Why We Collect and Use Personal Information

We collect and use personal information for purposes including:

  • Providing and fulfilling our products and services
  • Processing payments and delivering orders
  • Communicating with you about your purchases or enquiries
  • Providing customer support and personalised recommendations
  • Improving our products, services and website experience
  • Sending marketing or educational communications where you have opted in
  • Complying with legal and regulatory obligations

You may opt out of marketing communications at any time by using the unsubscribe option or contacting us directly at info@zoeandhope.com.au.

Sensitive Information

Sensitive information is defined under the Privacy Act and includes information such as health data.

Zoë + Hope only collects sensitive information where it is reasonably necessary for our services and will only use it:

  • For the primary purpose for which it was collected
  • With your consent
  • Where required or authorised by law

Third Parties and Disclosure of Personal Information

We may disclose your personal information to trusted third-party service providers who assist us in operating our business. This may include:

  • Ecommerce and website hosting platforms (such as Shopify)
  • Payment processors
  • Delivery and logistics providers
  • Email and communication platforms
  • Analytics and website optimisation services

These providers only receive the information necessary to perform their services and are required to protect your information.

We do not sell your personal information. We will only disclose personal information where required or authorised by law, or with your consent.

Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance your browsing experience and help us understand how our site is used.

Cookies may collect information about your preferences, device or browsing behaviour. This information helps us improve functionality and performance. You can manage or disable cookies through your browser settings if you prefer.

Data Security and Storage

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. Personal information is stored securely using appropriate electronic and organisational safeguards.

When personal information is no longer required, we take reasonable steps to destroy or permanently de-identify it, unless we are required by law to retain it for a specific period.

Accessing and Updating Your Information

You may request access to the personal information we hold about you and request corrections if you believe it is inaccurate, incomplete or out of date.

To make a request, please contact us using the details below. We may require verification of your identity before releasing information. An administrative fee may apply for providing copies of personal information.

Keeping Your Information Accurate

We aim to ensure that personal information we hold is accurate, complete and up to date. If you believe any information we hold is incorrect, please contact us so we can update our records.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on our website.

Privacy Enquiries and Complaints

If you have any questions, concerns or complaints about this Privacy Policy or how your personal information is handled, please contact us at:

Zoe and Hope Pty Ltd
Email: info@zoeandhope.com.au
Address: 38/650 Geelong Road, Brooklyn VIC 3012, Australia
Website: zoeandhope.com.au

We will respond to privacy-related enquiries as soon as reasonably possible.